27 English Phrases for a Positive Call Center Experience


Do you know what company won the “Worst Company in America” award, given by Consumerist, twice?



Well, a big part of it was due to its call center customer service.

What did the call center representatives …

Business English Basics: 5 Easy Steps to Get You Started


Do more exercise. Stop eating junk food. Stop smoking. Learn to play the guitar. Improve your business English.

Those might look like commands or orders, but in this case they’re different. They’re actually New Year’s resolutions.

At the start of …

Management Material: The Best 6 Ways for Managers to Improve Their English Skills


Want to be a successful business manager?

It doesn’t matter whether you’re currently a manager or just dreaming of becoming a manager someday.

Here’s what you need to do.

To be a successful business manager, it’s important that you’re able …

7 Resources for Business Video Lessons English Learners Should See


Some days, it’s one meeting after another.

Other days, there’s a flight to catch and calls to make.

For busy professionals, it can be hard to find time for anything but work.

How will you make room in your …

37 Useful Words and Phrases for Business Negotiations in English


Business people negotiate all the time.

They negotiate salaries and bonuses, details of contracts with partners, and deadlines with managers.

There are a lot of things you can do to ensure you get the most out of a negotiation

Sell Anything by Mastering English Conversations for Sales


When you think about sales, what are you thinking about?

You’re imagining some people talking, right?

One person is a customer talking about buying something, and they’re probably asking lots of questions.

Another person is selling that same …

English Business Administration Vocabulary: 20 Words to Take You to the Top


Do you plan on starting your own business?

Or maybe you work for a major corporation.

Whether you work for yourself or for a big company, every business operation needs a highly skilled administrator in order to succeed.