How to Be Polite in English

At best, using informal English at the wrong time can be uncomfortable. At worst, using impolite English could impact your job or grades.

When you’re learning English, it’s important to learn that English has formal and informal forms.

Below, you’ll learn when to use polite English to avoid uncomfortable situations and be more successful in academic and business settings.


Polite English: Does It Really Matter?

Why do you need to learn polite English?

Using formal or polite English is a sign of respect. You should use formal English at work, at school or when meeting new people.

This will help you avoid offending anyone. You’ll also look more professional and caring.

Informal English in formal settings often sounds rude or arrogant (too proud). In contrast, polite English will make you seem more likable and may make you more successful in school or at work.

It’s also important to learn polite English if you’re traveling to an English-speaking country. You don’t want to offend people during your travels!

Curated authentic video library for all levels
  • Thousands of learner friendly videos (especially beginners)
  • Handpicked, organized, and annotated by FluentU's experts
  • Integrated into courses for beginners
Learn more about FluentU
Learn more about FluentU

7 Ways to Be Polite in English

Here are seven ways to use grammar to sound more polite and respectful when talking in English. These tips and tricks will allow you to survive in any English social situation.

1. Use Questions Instead of Statements

Instead of telling people to help you with tasks, you can turn your statement into a question. You want to give the other person the chance to say no.

Using questions makes you sound nicer and more considerate (thoughtful and nice). Even if you need something done right away, making it a question will make the other person more willing to help.

Instead of: Finish the presentation.
Say: Can you finish the presentation?

Instead of: I need help with this assignment.
Say: Will you help me with this assignment?

2. Use Softer Language

You can come off as sounding impolite if you’re too direct. Instead, you can say things in a way that sounds more flexible. Do this by softening your language.

Video player for learners like you
  • Interactive subtitles: click any word to see detailed examples and explanations
  • Slow down or loop the tricky parts
  • Show or hide subtitles
  • Review words with our powerful learning engine
Learn more about FluentU
Learn more about FluentU

People will usually understand what you mean even if you use vague (unclear) terms. Here are some examples.

Instead of: Meet me at twelve o’clock.
Say: Meet me around lunch time.

Instead of: It’s cold, turn up the temperature.
Say: I’m kind of cold. Would you mind if I turn up the temperature just a little?

3. Add Some Explanation

When you’re communicating at work or school, it’s often a good idea to include an explanation. If you’re asking someone to do something for you or explaining a problem, people will feel better if they know why you’re asking them for a favor.

You can use English words and phrases like because , so , therefore or that’s why… to add your explanation.

Instead of: Finish this presentation by tomorrow.
Say: The buyer is coming tomorrow, so I’d like you to finish the presentation by then.

Instead of: I didn’t want to go to your party.
Say: I didn’t want to go to your party because I was really sick.

Master words through quizzes with context
  • Learn words in the context of sentences
  • Swipe left or right to see more examples from other videos
  • Go beyond just a superficial understanding
Learn more about FluentU
Learn more about FluentU

4. Use Modal Verbs to Soften Requests

I already mentioned that using questions is more polite than using statements. Questions can be made even more polite with modal verbs.

Modal verbs, such as would , could , will , can , should , must , might and shall are often used in formal speech. When in doubt, use a modal verb to make any question or statement sound more polite.

Instead of: I want the stapler.
Say: I would like the stapler.

Instead of: Let’s get dinner.
Say: Shall we get dinner?

When you are making polite requests, you can also end your statement with “please.”

I would like the stapler, please.

5. Use the Passive Voice

When something goes wrong in a professional setting, you can use the passive voice. It is one way to avoid naming a subject.

Stop memorizing words.
Start building sentences.
  • FluentU builds you up, so you can build sentences on your own
  • Start with multiple-choice questions and advance through sentence building to producing your own output
  • Go from understanding to speaking in a natural progression.
Learn more about FluentU
Learn more about FluentU

This is great for polite English because you can address an issue without putting the blame on anyone in particular. It’ll keep you from sounding mean.

Instead of: Jonathan gave me the wrong information.
Say: I was given the wrong information.

Instead of: Sally broke the printer, so we can’t make copies.
Say: The printer was broken, so we can’t make copies.

6. Switch to the Past Tense

Another way to make your English more polite is to switch to past tense. When you’re using the verbs “want” or “need,” it’s more polite to use past tense than present tense.

Instead of: Do you want coffee?
Say: Did you want any more coffee?

Instead of: Do you need anything else?
Say: Did you need anything else?

Accurate, detailed word explanations made for you
  • Images, examples, video examples, and tips
  • Covering all the tricky edge cases, eg.: phrases, idioms, collocations, and separable verbs
  • No reliance on volunteers or open source dictionaries
  • 100,000+ hours spent by FluentU's team to create and maintain
Learn more about FluentU
Learn more about FluentU

7. Use Common Polite Phrases

As you study English (and especially if you immerse yourself in English), you’ll learn more common phrases that people use to be polite.

Here are a few phrases you might use in a formal environment. These are great for when problems arise and you need a tactful (not rude) way to address the situation. These phrases are recognized as being polite while still getting the point across.

Instead of: I already told you this.
Say: As I mentioned previously…

Instead of: This is wrong.
Say: This could use some improvement.

Instead of: You must do this.
Say: Thanks in advance for your help!

Instead of: I don’t want to do that.
Say: Thanks, but I’d rather not.

Hi, I'm Alan! I became obsessed with learning Chinese, Japanese, and Korean in 2001, and managed to get good enough to work professionally in those languages as a management consultant.

I started FluentU to build a new kind of language app.
Want to learn more about how FluentU got started?

Practical Ways to Learn Polite English

So, how exactly can you learn polite English? You might know some basics, like saying “please” and “thank you,” but there’s more to being polite than that.

For example, if someone has a title, like Professor, Doctor, Mr., Ms. or Mrs., always use their title! In a workplace or when talking to someone of authority, you should never use their first name unless they ask you to.

You can also work on your polite English by watching movies and TV shows that take place in an office or school setting. Some great examples to watch are:

These movies and shows are fun to watch and will also help you learn. Pay attention to when characters use formal speech and when they use informal speech. It might be helpful to write down who they’re talking to and where they are when they use a particular register (formal or informal speech).

You can start out with movie clips and other videos to turn these types of lessons into bite-sized chunks. FluentU, for example, has videos paired with subtitles and other learning tools that will help you learn polite English from real English speakers.

FluentU takes authentic videos—like music videos, movie trailers, news and inspiring talks—and turns them into personalized language learning lessons.

You can try FluentU for free for 2 weeks. Check out the website or download the iOS app or Android app.

P.S. Click here to take advantage of our current sale! (Expires at the end of this month.)

  FluentU Ad

Finally, you can learn polite English by listening to other people in your workplace or classroom and hearing how they talk.


Now that you’ve spent some time studying polite English grammar and phrases, you’ll probably start to notice polite English everywhere. Pay attention to how people talk to their friends and how they talk to their coworkers or their boss.

Polite English is everywhere. We use it when we talk to people at work or at school, and also when we’re talking to the bus driver or the server at a restaurant.

Take some time to practice your polite English so you’ll be ready to succeed in any formal setting!

And One More Thing...

If you like learning English through movies and online media, you should also check out FluentU. FluentU lets you learn English from popular talk shows, catchy music videos and funny commercials, as you can see here:


If you want to watch it, the FluentU app has probably got it.

The FluentU app and website makes it really easy to watch English videos. There are captions that are interactive. That means you can tap on any word to see an image, definition, and useful examples.


FluentU lets you learn engaging content with world famous celebrities.

For example, when you tap on the word "searching," you see this:


FluentU lets you tap to look up any word.

Learn all the vocabulary in any video with quizzes. Swipe left or right to see more examples for the word you’re learning.


FluentU helps you learn fast with useful questions and multiple examples. Learn more.

The best part? FluentU remembers the vocabulary that you’re learning. It gives you extra practice with difficult words—and reminds you when it’s time to review what you’ve learned. You have a truly personalized experience.

Start using the FluentU website on your computer or tablet or, better yet, download the FluentU app from the iTunes or Google Play store. Click here to take advantage of our current sale! (Expires at the end of this month.)

Enter your e-mail address to get your free PDF!

We hate SPAM and promise to keep your email address safe