Ace Your Call Center Application with These 12 English Grammar Tests
A call center job can teach both great life skills and English skills.
If you’re a huge success at a call center job, then you’re pretty much trained to deal with all types of people and all types of situations.
So if you’re planning to apply for a call center job and looking to improve your business English and grammar, you’ve come to the right post.
I’ll cover some important grammar tests—including some designed specifically for call center applicants—that’ll help you ace any call center exam and application process.
- Grammar Tests for Call Centers
- Other English Tests
- Tips for Getting a Call Center Job
Grammar Tests for Call Centers
Yes, communication is much more than just perfect grammar, but knowing and applying grammatical rules correctly will go a long way in making a good impression and securing the call center job of your choice.
The tests below are particularly useful for preparing for a grammar exam in a call center. Some of them are designed for all English learners but will highlight the areas of grammar that call center applicants need to focus on.
Others are designed specifically for call center applicants to prepare you for the language and personality tests you’ll most likely be expected to complete as part of the application process.
LearnEnglishFeelGood English Grammar Tests
As a prospective call center employee, you’ll be expected to be extremely proficient in the basics of English grammar. Every word and idea must be made especially clear to the listener, so that there aren’t any misunderstandings over the phone.
The best way to get this part right is to repeatedly practice the basics, until they become second nature. The numerous grammar tests and quizzes on LearnEnglishFeelGood are perfect because they break down the basics of English grammar into small, specific topics.
It’ll help you keep track of the areas you’re good at and those that need attention, so you can practice more efficiently before your call center interview.
Oxford Online English
This test is helpful for determining your English level. It focuses on your current level of grammar mastery and shows you where you need to improve. Oxford Online English also offers tests to help you find your English level in listening, vocabulary and reading.
You can take this test many times in order to see when you move to a higher level. After you take the test, you can take Oxford Online English’s suggested classes to improve. Take the test many times and track your progress!
British Study Centres
The grammar test from British Study Centres isn’t a placement test. However, it can help direct you to what level of English you’ve mastered. It’s a short test and only takes 10 to 15 minutes. This test is designed to show you what you’ve already learned.
From there, you can identify problem areas and focus your studies on those areas. It’s a great way to see where you still need some help. This test is multiple choice, so taking it isn’t difficult. Once you’ve completed the grammar test, you can also take smaller quizzes or play interactive games to continue practicing English.
The English grammar test from British Council is focused on students who are learning English for either work or study. It can help you prepare for a career or an education in an English-speaking country. This test is helpful if you’re practicing for one of the official English tests mentioned above.
The test is quick, with only 25 questions. You’ll answer each question and note how sure you are of your answer. This will help determine your level more accurately. Once you’ve completed the test, the site will direct you to resources that can help you improve. It’ll give more practice exercises and quizzes that fit with your level of English.
The tests on English Grammar aren’t designed to help you find your level. Instead, these tests are designed around specific topics and categories. They can help you practice a specific problem area. They can also be helpful if you aren’t sure whether or not you’ve learned a grammar rule.
If you’ve taken tests on some of these other websites and know that you have trouble with specific grammar topics, you’ll want to come to English Grammar next. They have tons of grammar and punctuation topics to choose from such as using appropriate articles, choosing the correct verb form and spelling difficult words.
If you’re planning to study in an English-speaking country, Test-Guide will help you prepare. These practice tests are specifically focused on academic English. They can help you determine if you’re ready to attend a college or university in English.
Besides plenty of great practice tests, Test-Guide also has resources for studying and information on how to study well, such as flashcards, study guides and notes. This website can be incredibly helpful if you have trouble taking tests and expect to take an official test in order to study in an English-speaking country.
Northern Illinois University
Another academic test site, this resource is great for those of you who plan to study in an English-speaking environment. This resource isn’t made specifically for language learners, but it can still be helpful to challenge yourself.
In fact, because this test is designed for native speakers, it can show you if you’re ready to enter an academic setting in English. If you don’t feel ready to take the test yet, Northern Illinois University also provides tutorials on effective writing and proper grammar usage, so you can study some more before taking the test.
This website offers an easy English grammar test. This test is straightforward and quick, so you can really focus on seeing how well you know English grammar. There are only 33 questions, and they’re all multiple-choice.
Another great thing about this option is that you can take the test as many times as you want. It can be helpful to take the test again and again until you get a perfect score. You can also elect to have the test grade as you go. This way, you can focus on one question at a time to make sure you understand what the right answer is.
Last but not least, GrammarBook.com offers several interactive quizzes that range from general grammar tests to more specific topics. You can also pay to create an account and have access to even more practice grammar tests. The tests are graded instantly, and the website even provides an in-depth explanation for each question.
These tests are designed to help English learners, and as such, they focus on confusing words and difficult grammar rules. For example, you can take a test on the difference between words like lie and lay. You can also practice topics like who vs. whom or affect vs. effect.
Other English Tests
CareerRide BPO Online Test
This online test will give you an indication of whether you’re ready for all aspects of a BPO (Business Process Outsourcing) job, where a company gets a third party to do some of its work—IT, customer service and other call center jobs often fall into this category.
This test covers English grammar for call centers as well as vocabulary and even some math.
Your English comprehension skills will be sorely tested, and this online quiz will help you realize how well you can understand the language and can do simple tasks. There are just 22 questions so if you’re short on time and want a quick and brief overview, try this quiz right now.
JobTestPrep Call Center Assessment Test
This is a comprehensive call center test prep resource. You’ll practice relevant English grammar as well as many other skills such as reasoning, typing, math, etc.
Ultimately, it’s designed to make sure you have both the skills and the personality for a call center job. Many companies may even require you to take a very similar test before offering you a job.
The paid assessment covers 70 tests. To improve your language skills there are 15 reading comprehension study tests, six vocabulary tests and six separate study guides to help you prepare and develop the right skills for the job.
Queendom Call Center Customer Service Rep Test
Similar to JobTestPrep, this is another personality test resource for call center applicants—with a particular focus on customer service representatives.
A call center job can vary greatly depending on what role you get. A customer service representative is one of the most popular but difficult jobs because you have to be prepared to answer questions on literally anything.
While some of the questions can be easily anticipated and solved, there’ll be some that make no sense, aren’t relevant or are just plain weird. Your command of English comes into play as you have to do your best to uphold the company image as well as placate and convince customers or even redirect them to other people or departments.
This test covers some common call center scenarios, self-assessment questions and cognitive exercises. You’ll get a very good idea of the kind of things you’ll face on the job and what language to use while dealing with them.
You’ll get a snapshot report of your performance once you complete it, and can purchase a detailed analysis of it, if you so wish.
Tips for Getting a Call Center Job
After testing your English skills using the above grammar tests, you’ll want to move on to the next stage of securing a job in a call center. If you want to increase your chances of success, following these tips and advice will go a long way in helping you stand out as a candidate.
Research the company
This is useful in two ways. First, as a company representative, you’ll be expected to know their terms, contracts and policies by heart, and this knowledge will definitely impress your interviewers.
Second, you’ll be able to ensure the company you’re applying to isn’t shady (dishonest or ignoring rules/regulations) or doesn’t have a history of mistreating its employees.
Write a strong cover letter and apply to many places
Remember that the competition is very tough, so you want to put out the best version of yourself. So write a great cover letter highlighting why you’re the perfect fit for the job and apply to more than one place to maximize your employment chances.
Listen to authentic English
Understanding native speakers when they’re not waiting for you to answer their questions will help you gain confidence when facing them in the real world. Try watching movies and TV shows, and rewinding whenever you don’t understand what’s being said.
You could also use an immersive language learning program. FluentU, for example, has interactive captioning on all of its authentic English videos, meaning you can view context-specific definitions for anything you don’t understand.
Have a mock interview with a friend
Prepare to answer questions about yourself and your work experience in English with a mock (practice) interview. If you don’t have an English-speaking friend who can help you, book a quick lesson with a tutor on italki.
At a call center job, you’ll also have to do a fair amount of typing and data entry—even as you’re answering phone calls. You aren’t allowed to make mistakes or get distracted. Being able to successfully do different things at the same time is thus a powerful skill for any call center candidate to have.
To get that call center job, you must be tenacious and keep practicing. These grammar tests for call centers will definitely help you do that. At the same time, you must not neglect your “people skills”—diplomacy, persuasiveness and the like. Try to apply what you learn as much as possible, don’t be afraid of mistakes and you’re sure to succeed.