architamittra Last updated: April 7, 2023

Ace Your Call Center Application with 4 English Grammar and Personality Tests

A call center job can teach both great life skills and English skills.

If you’re a huge success at a call center job, then you’re pretty much trained to deal with all types of people and all types of situations.

So if you’re planning to apply for a call center job and looking to improve your business English and grammar, you’ve come to the right post.

I’ll cover some important grammar tests—including some designed specifically for call center applicants—that’ll help you ace any call center exam and application process.

Applying to Call Center Jobs? Get Phone-ready Grammar with These 4 English Tests
Tips to Get That Call Center Job

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Applying to Call Center Jobs? Get Phone-ready Grammar with These 4 English Tests

Yes, communication is much more than just perfect grammar, but knowing and applying grammatical rules correctly will go a long way in making a good impression and securing the call center job of your choice.

The tests below are particularly useful. Some of them are designed for all English learners but will highlight the areas of grammar that call center applicants need to focus on. Others are designed specifically for call center applicants to prepare you for the language and personality tests you’ll most likely be expected to complete as part of the application process.

LearnEnglishFeelGood English Grammar Tests

As a prospective call center employee, you’ll be expected to be extremely proficient in the basics of English grammar. Every word and idea must be made especially clear to the listener, so that there aren’t any misunderstandings over the phone.

The best way to get this part right is to repeatedly practice the basics, until they become second nature. The numerous grammar tests and quizzes on LearnEnglishFeelGood are perfect because they break down the basics of English grammar into small, specific topics.

It’ll help you keep track of the areas you’re good at and those that need attention, so you can practice more efficiently before your call center interview.

CareerRide BPO Online Test

This online test will give you an indication of whether you’re ready for all aspects of a BPO (Business Process Outsourcing) job, where a company gets a third party to do some of its work—IT, customer service and other call center jobs often fall into this category.

This test covers English grammar for call centers as well as vocabulary and even some math.

Your English comprehension skills will be sorely tested, and this online quiz will help you realize how well you can understand the language and can do simple tasks. There are just 22 questions so if you’re short on time and want a quick and brief overview, try this quiz right now.

JobTestPrep Call Center Assessment Test

This is a comprehensive call center test prep resource. You’ll practice relevant English grammar as well as many other skills such as reasoning, typing, math, etc.

Ultimately, it’s designed to make sure you have both the skills and the personality for a call center job. Many companies may even require you to take a very similar test before offering you a job.

The paid assessment covers 70 tests. To improve your language skills there are 15 reading comprehension study tests, six vocabulary tests and six separate study guides to help you prepare and develop the right skills for the job.

Queendom Call Center Customer Service Rep Test

Similar to JobTestPrep, this is another personality test resource for call center applicants—with a particular focus on customer service representatives.

A call center job can vary greatly depending on what role you get. A customer service representative is one of the most popular but difficult jobs because you have to be prepared to answer questions on literally anything.

While some of the questions can be easily anticipated and solved, there’ll be some that make no sense, aren’t relevant or are just plain weird. Your command of English comes into play as you have to do your best to uphold the company image as well as placate and convince customers or even redirect them to other people or departments.

This test covers some common call center scenarios, self-assessment questions and cognitive exercises. You’ll get a very good idea of the kind of things you’ll face on the job and what language to use while dealing with them.

You’ll get a snapshot report of your performance once you complete it, and can purchase a detailed analysis of it, if you so wish.

Tips to Get That Call Center Job

Following these tips and advice will go a long way in helping you secure that job.

Research the company

This is useful in two ways. First, as a company representative, you’ll be expected to know their terms, contracts and policies by heart, and this knowledge will definitely impress your interviewers.

Second, you’ll be able to ensure the company you’re applying to isn’t shady (dishonest or ignoring rules/regulations) or doesn’t have a history of mistreating its employees.

Write a strong cover letter and apply to many places

Remember that the competition is very tough, so you want to put out the best version of yourself. So write a great cover letter highlighting why you’re the perfect fit for the job and apply to more than one place to maximize your employment chances.

Listen to authentic English

Understanding native speakers when they’re not waiting for you to answer their questions will help you gain confidence when facing them in the real world. Try watching movies and TV shows, and rewinding whenever you don’t understand what’s being said. You could also use an immersive language learning program. FluentU, for example, has interactive captioning on all of its native-level videos for added learning support.

Have a mock interview with a friend

Prepare to answer questions about yourself and your work experience in English with a mock (practice) interview. If you don’t have an English-speaking friend who can help you, book a quick lesson with a tutor on italki.

Practice multi-tasking

At a call center job, you’ll also have to do a fair amount of typing and data entry—even as you’re answering phone calls. You aren’t allowed to make mistakes or get distracted. Being able to successfully do different things at the same time is thus a powerful skill for any call center candidate to have.

To get that call center job, you must be tenacious and keep practicing. These grammar tests will definitely help you do that. At the same time, you must not neglect your “people skills”—diplomacy, persuasiveness and the like. Try to apply what you learn as much as possible, don’t be afraid of mistakes and you’re sure to succeed.