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Help Center
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Miscellaneous & Other
How do I delete/deactivate my account?
Do you have an affiliate program?
About FluentU
Account Management
Do you have a family or group plan?
Account types
Is there a student discount?
Why do I have to log into the app if I haven't used it for a while?
How do I change my email address, username or profile pic?
Teacher & Academic Accounts
How do I delete a student from a class?
What is a Class Code, and how can my students use it to sign up?
Schools FAQ
How do I sign my students up? How do I make sure they get a good price?
Can I change the language and difficulty of a class?
Subscription & Plan Changes
How do I subscribe for only one month?
Unable to upgrade due to "problem while processing payment"
How to Cancel Subscription through iTunes
How do I disable automatic renewal of my subscription?
How do I upgrade?
Keyboard & Typing Setup
How do I set up the Chinese keyboard on my Mac?
How do I type Russian/Cyrillic characters on my Mac or Windows PC?
How do I set up the Russian keyboard on my Mac?
How do I set up the Russian keyboard on my Windows PC?
How do I set up the Japanese keyboard on my Mac?
Troubleshooting & Technical Issues
Pronunciation or Pinyin Seems Incorrect
How do I turn off the sound effects?
My Student is Having Trouble Logging In
Are there copyright issues since you use YouTube videos?
Video, Download & Media
How do I download PDFs of the videos?
Can I download videos to watch offline?
Can I download the videos to study offline?
Reporting a mistake in the captions
Why can’t I see any videos? Does FluentU require VPN in China?
FluentU Chrome Extension
Troubleshooting the Netflix Chrome Extension for FluentU
How to use the FluentU Chrome extension on YouTube?
How to use the Netflix Chrome extension?
Flashcards, Quiz & Other Features
Where do I find the FluentU Clip Review?
What is the FluentU (SRS) Spaced Repetition Algorithm?
How do I toggle the subtitles?
How do I add to Favorites?
Can I import my own vocab lists?
Content & Learning Guidance
How many videos do you have in your library?
How can I learn/improve Spanish? (general)
What’s the difference between “% Learned” and “% Mastered”?
Do you offer Latin American or Castilian Spanish?
Why do I see progress on videos when I've only just created my account?
Language Learning Settings
How do I switch between languages?
Does signing up for one language give you access to multiple languages?
If I change my language level, does the progress in my previous level get erased?
Can I study more than one language with one account?
How do I change the language that my student is learning?
Billing & Payment
Why do you need my credit card for Free trial?
Paypal as a Payment Option
FluentU Payment Policy
Your payment options are not convenient for me. Do you have any other option?
How is the billing cycle determined?
Progress and Metrics
Why do the video notes tell me I've already learned a percentage of the words?
Why do my students' progress bars change color over time—even after reaching 100%?
What do the colors mean on the Progress bars?
When Does My Daily Goal Tally Reset?
How long will it take me to master a word or phrase?
