\nRole B:<\/strong>\u00a0Clerk<\/p>\n
B:<\/strong> Hi! Welcome to the Clothes Shop! Can I help you find anything?<\/p>\n A:<\/strong>\u00a0Yes, I\u2019m looking for (clothes item<\/em>). Where do you have them?<\/p>\n B:<\/strong> They are all over there. What (style\/color<\/em>) are you looking for?<\/p>\n A:<\/strong> I am looking for (your choice<\/em>). Do you have anything like that?<\/p>\n B:<\/strong> No, I\u2019m sorry but we\u2019re all out of that. Is there anything else you may like?<\/p>\n A:<\/strong> Yes. Do you have (different clothes item<\/em>)\u00a0in (size<\/em>)?<\/p>\n B:<\/strong> Yes, what color would you like?<\/p>\n A:<\/strong> Do you have (product<\/em>) in (favorite color<\/em>)?<\/p>\n B:<\/strong> Yes, how about this one\/these?<\/p>\n A:<\/strong> Wonderful! How much is it\/are they?<\/p>\n B:<\/strong> It\u2019s\/They\u2019re $49.99<\/p>\n A:<\/strong> Can I pay with a MasterCard?<\/p>\n B:<\/strong> Yes, we accept all major credit cards.<\/p>\n A:<\/strong> Excellent, thank you!<\/p>\n Role A:<\/strong>\u00a0Clerk A:\u00a0<\/strong>Hi! Welcome to ElectroShop!<\/p>\n B:<\/strong> Excuse me, do you have any (electronic product<\/em>)?<\/p>\n A:<\/strong> Yes, what kind of (electronic product<\/em>)\u00a0are you looking for?<\/p>\n B:<\/strong> Do you have any (brand name<\/em>)\u00a0(electronic products<\/em>)?<\/p>\n A:<\/strong> Yes, we have many. They\u2019re all here.<\/p>\n B:<\/strong> I like this one. Can this one (verb<\/em>)?<\/p>\n A:<\/strong> Not this one, but this one can.<\/p>\n B:<\/strong> Does this work with the older models?<\/p>\n A:<\/strong> Yes, it works with all models.<\/p>\n B:<\/strong> I like this one. Can I use this in (home country<\/em>)?<\/p>\n A:<\/strong> Yes, these work all over the world.<\/p>\n B:<\/strong> Excellent, thank you! Where do I pay?<\/p>\n A:\u00a0<\/strong>You\u2019re welcome. You can pay in the front.<\/p>\n Role A:<\/strong> Shopper A:<\/strong>\u00a0Excuse me, where is the (product<\/em>) department?<\/p>\n B:<\/strong>\u00a0It is over there to the left.<\/p>\n A:<\/strong> Do you have any (general products<\/em>)?<\/p>\n B:<\/strong> It depends. What kind of (general product<\/em>)\u00a0are you looking for?<\/p>\n A:<\/strong> I want a (size<\/em>), (color<\/em>), (general product<\/em>). Where can I find them?<\/p>\n B:<\/strong> Ah yes, we have those. Let me show you.<\/p>\n A:<\/strong> Perfect, can I pay with (your home country’s currency<\/em>)?<\/p>\n B:<\/strong> Sorry, but we only accept\u00a0US Dollars.<\/p>\n A:<\/strong> Not a problem. Can I return this if there is a problem?<\/p>\n B:<\/strong> Yes, you can refund it before 15 days.<\/p>\n A:<\/strong> Okay, thank you very much.<\/p>\n B:<\/strong> No problem.<\/p>\n Role A:<\/strong> Shopper A:<\/strong> Excuse me, where are the (plural food item<\/em>)?<\/p>\n B:<\/strong> They are all in the front, near the entrance.<\/p>\n A:\u00a0<\/strong>Do you have a smaller (package of food item<\/em>)?<\/p>\n B:<\/strong> No, that\u2019s the only size we have.<\/p>\n A:<\/strong> Which type of (food item<\/em>)\u00a0do you recommend?<\/p>\n B:<\/strong> This one is very good, but a little more expensive. I love it.<\/p>\n A:<\/strong> Okay, I\u2019ll buy it! Thank you kindly.<\/p>\n B:<\/strong> You\u2019re very welcome.<\/p>\n Role A:<\/strong> Shopper A:<\/strong> Hi, do you all have medicine for (medical problem<\/em>)?<\/p>\n B:<\/strong> Yes, we have these different kinds.<\/p>\n A:<\/strong> Which do you recommend?<\/p>\n B:<\/strong> This one works very quickly but is more expensive. This one works a little more slowly but is cheaper. Both are good, it depends how bad you feel and how fast you want to recover.<\/p>\n A:<\/strong> Okay, I will buy this one. Can I pay with Apple Pay?<\/p>\n B:<\/strong> Yes, of course.<\/p>\n A:<\/strong> Thank you very much<\/p>\n B:<\/strong> You\u2019re welcome, I hope you feel better soon.<\/p>\n Role A:<\/strong> Shopper A:<\/strong> Hello!<\/p>\n B:<\/strong> Welcome! How are you doing?<\/p>\n A:<\/strong> I\u2019m good, thank you.\u00a0Do you have this shirt in (size<\/em>)?<\/p>\n B:<\/strong> Not at the moment, but we have this shirt in (size<\/em>) but in white.<\/p>\n A<\/strong>:<\/strong> Hmmm. No, white gets dirty quickly. Do you have it in (size<\/em>) in another color?<\/p>\n B:<\/strong> Let me check. Yes, we also have it in red and green.<\/p>\n A:<\/strong> Okay, I\u2019ll take the red one. Also, do you have any towels?<\/p>\n B:<\/strong> Yes, they are all over there.<\/p>\n A:<\/strong> I like all of them. I want them all, but can you all deliver to (home country<\/em>)?<\/p>\n B:<\/strong> I\u2019m sorry, we cannot deliver any products.<\/p>\n A:<\/strong> That\u2019s alright. Okay, I\u2019ll buy the red shirt and five towels. Can I pay with a check?<\/p>\n B:<\/strong> Yes, of course. That\u2019ll be $73.26.<\/p>\n A:<\/strong> Here you are, thank you!<\/p>\n B:<\/strong> Thank you, have a nice day!<\/p>\n These extra phrases are very helpful since they are quite common in the western shopping world.<\/p>\n Clerk:<\/strong> Can I help you with anything? Clerk:<\/strong>\u00a0Can I help you with anything else? Clerk:<\/strong> Would you like (something you don’t want\u2014for example, gift-wrapping, a receipt, a bag or a complimentary candy<\/em>)? Shopper:\u00a0<\/strong>Excuse me, do you have a bathroom? Shopper:<\/strong>\u00a0Excuse me, do you work here?\u00a0(Said to somebody who looks like they work at the shop.)<\/p>\n Shopper:<\/strong> How much is the total after tax?<\/p>\n Shopper:<\/strong> Is there another (kind of shop<\/em>) around here?<\/p>\n With all of these phrases and role plays, your students will learn everything they will ever need to learn about navigating stores while\u00a0traveling, shopping or working in an English-speaking country (or doing the same in their home countries).<\/p>\n Most students really look forward to the shopping experiences foreign\u00a0countries have to offer, so they get excited for any related activities! On top of that, you are offering them a real professional advantage with this knowledge.<\/p>\n Feel free to mix up the activities and change things up every once in a while. Rotate which ones you use in class. You can even use visual aids<\/a>, things around the class or some props to make the role plays more in-depth.<\/p>\n For example, try bringing in items that could be bought or sold during the role plays, or bring costumes for the customers and clerks to wear.<\/p>\n If students are visiting an English-speaking country or (any other) that is in the western world like the U.S, Canada, the U.K. or Australia, let them know that while it may be okay to negotiate and haggle in their home country, haggling almost never happens in English-speaking countries (unless you’re at a flea market or garage sale).<\/p>\n The good news is that you do not have to cover things like negotiating and haggling in these activities!<\/p>\n Again, if students are visiting one of the English-speaking countries in the western world, the clerks will usually approach them with a \u201cCan I help you with anything?\u201d or something along those lines.<\/p>\n Clerks and salespeople are often trained to seek out and interact with customers. They try to be friendly, social and helpful.<\/p>\n This is often perceived oddly by people from different cultures, so let your students know that it is normal for shop employees to make first contact with the customer.<\/p>\n Shopping in the western world, your students might find themselves to be more closely catered to than in their home country.<\/p>\n Employees will (or at least should<\/em>) be glad to help you, so let the students know that they are not bothering them or being intrusive by asking for assistance. That is what the shop employees are there for, and they are often paid better or looked upon more favorably by management for delivering great service!<\/p>\n While shopping in English, there are different categories that you may have questions about. This probably does not\u00a0differ from their shopping situation at home, but it helps to categorize things and make them easier to teach and learn.<\/p>\n For an easy way to model everyday English interactions such as shopping with fun native content, be sure to check out\u00a0<\/span>FluentU<\/span><\/a>.<\/span><\/p>\n FluentU<\/strong> takes authentic videos\u2014like music videos, movie trailers, news and inspiring talks\u2014and turns them into personalized language learning lessons.<\/p>\r\n <\/p> \r\n You can try FluentU for free for 2 weeks. Check out the website or download the iOS app<\/a> or Android app.<\/a><\/p>\r\n P.S. Click here to take advantage of our current sale! (Expires at the end of this month.)<\/a><\/i>\r\n<\/p>\r\n \r\n\r\n \r\n 2. In the Electronics Shop<\/h2>\n
\nRole B:<\/strong> Shopper<\/p>\n3. At the Superstore or Department Store<\/h2>\n
\nRole B:<\/strong> Clerk<\/p>\n4. The Supermarket<\/h2>\n
\nRole B:<\/strong>\u00a0Clerk<\/p>\n5. In the Pharmacy<\/h2>\n
\nRole B:<\/strong>\u00a0Pharmacist<\/p>\n6. At the Souvenir Shop<\/h2>\n
\nRole B:<\/strong> Clerk<\/p>\nBonus: Extra Shopping Phrases<\/h2>\n
\nShopper: <\/strong>No thank you, I\u2019m just looking.<\/p>\n
\nShopper:<\/strong> No, that\u2019s alright, thank you!<\/p>\n
\nShopper:<\/strong> No thank you, just this is fine.<\/p>\n
\nClerk:<\/strong> I\u2019m sorry, we don\u2019t have a bathroom here.
\nShopper:\u00a0<\/strong>Where is the nearest bathroom?<\/p>\nTips to Give ESL Students About Shopping in English<\/h2>\n
Haggling isn’t always culturally acceptable<\/strong><\/h3>\n
Employees are often trained to be more forward and social<\/strong><\/h3>\n
Employees want to help<\/strong><\/h3>\n
Areas of Shopping English to Focus On<\/h2>\n
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