Hi, I was looking for\u2026<\/p>\n
Do you think you could help me with\u2026 ?<\/p>\n
I need some help with\u2026<\/p>\n
Then you can say:<\/strong><\/p>\n Sure, let me check for you.<\/p>\n Of course, can you tell me what size you need? (You can replace “size” for “style” or “model.”)<\/p>\n Yes, I can. Please tell me more about what you’re looking for.<\/p>\n Yes, I’m happy to help.<\/p>\n If you’re approaching a customer in a store:<\/strong><\/p>\n Hello, how can I help you?<\/p>\n Hi! Can I help you with anything?<\/p>\n Are you looking for something in particular?<\/p>\n Welcome in, can I help you find something?<\/p>\n What brings you in today?<\/p>\n Good morning\/afternoon, has anyone helped you yet?<\/p>\n If you’re contacting\u00a0a new customer by phone:<\/strong><\/p>\n Hello, have you heard of the new\u2026 ?<\/p>\n Hi, I\u2019m [name] and I represent [company name]. Would you be interested in finding out about our latest product\/service?<\/p>\n For example, “Hi, I’m Stephen and I represent ABC Cable and Internet. Would you be interested in finding out about our latest high-speed internet service?”<\/p>\n If you get the customer to tell you what they need<\/a>, then you have a much better chance of offering them something that they’re willing to buy. This also helps you establish a relationship with the customer. Customers are more likely to buy from you if they feel listened to and feel that they can trust you.<\/p>\n Here are some questions you might ask a customer to get to know them and their needs:<\/p>\n Have you used such a product or anything similar before?<\/p>\n How do you want to use the product?<\/p>\n How often do you need to use the product?<\/p>\n Are you using anything else from this range?<\/p>\n This is your chance to highlight all the product\u2019s advantages. Remember to use all the information the customer gave you earlier about what they need or want. For example, if you know they’re always using their technology<\/a>, then you might highlight the long battery life of a phone or laptop.<\/p>\n The most important feature of this product is\u2026<\/p>\n This newer version has many advantages over the older one.<\/p>\n One of the things I like best about this product is\u2026<\/p>\n This product can be used in several ways, but we recommend\u2026<\/p>\n Customers almost always have questions before making up their minds. So make sure that you’re well-informed about the products you’re selling and if you don\u2019t know the answer to a question, tell them you will find out, like in the first example below.<\/p>\n Example 1<\/strong><\/p>\n Customer:<\/strong> What’s the warranty on this product?<\/p>\n Salesperson:<\/strong> I\u2019m not sure, but let me check that for you\u2026 Okay, I see now. The warranty covers your product for 3 years.<\/p>\n Customer:<\/strong> How long does the battery last in this phone?<\/p>\n Salesperson:<\/strong> It should last around 36 hours, but it depends on how you’re using your phone.<\/p>\n Customer:<\/strong> What if I can\u2019t figure out how to use this product?<\/p>\n Salesperson:<\/strong> You can always stop in or give us a call. We\u2019ll be more than happy to help!<\/p>\n If customers express their doubts to you, it can actually be a good sign. It often means that they want you to convince them the product is worth buying. So pay attention to their concerns and don\u2019t just dismiss them as unimportant.<\/p>\n Customer:<\/strong> I\u2019m not sure I like this product in this color.<\/p>\n Salesperson:<\/strong> We can also order it in black or blue. Which color would you prefer?<\/p>\n Customer:<\/strong> Maybe I shouldn\u2019t buy a new laptop. My old laptop is still doing a pretty good job.<\/p>\n Salesperson:<\/strong> I totally understand you. I loved my old laptop so much that I didn\u2019t want to replace it, but now I simply don\u2019t know how I\u2019d live without my new laptop. There are so many improvements in new versions of electronics!<\/p>\n Customer:<\/strong> Yeah, maybe. I\u2019m not sure\u2026<\/p>\n Salesperson:<\/strong> For instance, this newer version has this amazing feature that allows you to\u2026<\/p>\n Difficult customers can be pretty tough to manage, but not if you remember one important thing: Don\u2019t take it personally! They’re having a problem with the product or with company policies, not with you.<\/p>\n You’re there to help them find the best option for them. So just listen to what<\/em> they’re saying and try to ignore the tone\u00a0and negative words that they’re using so you can focus on finding the best solution.<\/p>\n Customer:<\/strong> I bought this product here last week, but it\u2019s already broken. I\u2019m so angry because I paid a lot of money for it!<\/p>\n Salesperson:<\/strong> I understand you’re upset. If you have the warranty certificate, we should be able to replace it for you.<\/p>\n Customer:<\/strong> I don\u2019t want a replacement! What if that breaks down too? I want my money back!<\/p>\n Salesperson:<\/strong> I\u2019m afraid we don\u2019t have that option. You could, however, choose another product in this price range.<\/p>\n The whole sales conversation can go really smoothly, but if you don\u2019t close the sale, the customer will leave and you won’t achieve your sales goal.<\/p>\n Once you’ve had a good conversation and feel the customer is ready to make a decision, take charge and move the conversation toward the final point: paying for the product or signing the contract.<\/p>\n Customer:<\/strong> I guess I like this one in black more than the other one in grey.<\/p>\n Salesperson:<\/strong> Great! If I place an order now, you\u2019ll get it by tomorrow morning.<\/p>\n Customer:<\/strong> Sure, I\u2019d like that.<\/p>\n Salesperson:<\/strong> We need an advance payment guarantee of 20%. You\u2019ll pay the remaining 80% when you get the product.<\/p>\n Customer:<\/strong> That sounds great, thank you!<\/p>\n Customer:<\/strong> This seems to look better on me than the other one, doesn\u2019t it?<\/p>\n Salesperson:<\/strong> I like this one more too. Do you want to use our installment system or buy it now at a discount?<\/p>\n Customer:<\/strong> I\u2019d rather pay up-front and get the discount. How much is it?<\/p>\n Salesperson:<\/strong> 10%.<\/p>\n Customer:<\/strong> Cool, let\u2019s do this.<\/p>\n Here\u2019s a full example of a sales conversation. You can practice role-playing this with another student, then make\u00a0your own versions for\u00a0similar situations.<\/p>\n Situation:<\/strong> It\u2019s the beginning of December and a customer enters an electronics store. She seems to be looking for a specific product when the salesperson approaches him.<\/em><\/p>\n Salesperson:<\/strong> Hi, are you looking for something in particular?<\/p>\n Customer<\/strong>: Yeah, I saw this set of wireless headphones on your website at a really good price. I think it was 50% off or something like that.<\/p>\n Salesperson:<\/strong> Unfortunately we only had that offer last weekend, after Black Friday.<\/p>\n Customer:<\/strong> Darn, I\u2019m really disappointed. Have you run out of stock?<\/p>\n Salesperson:<\/strong> We still have the headphones, but they’re only 20% off now. It\u2019s still a very good price.<\/p>\n Customer:<\/strong> I guess I\u2019ll just wait for the after-Christmas sales.<\/p>\n Salesperson:<\/strong> I could offer you something even better at the same 20% off price. The headphones you wanted don\u2019t have a wired option, and we have another set that has this option.<\/p>\n Customer:<\/strong> But I don\u2019t want a wired option, I want them to be wireless.<\/p>\n Salesperson:<\/strong> Yeah, I totally get you. But you see, these are wireless and have an extra feature. After your battery runs out, you can still use them if you plug the cable in. That\u2019s just until they’re charged again. This way, you aren’t left without your music when the batteries run out.<\/p>\n Customer:<\/strong> That sounds great, but how long do the batteries last?<\/p>\n Salesperson:<\/strong> Around 20 hours, but it depends on the volume level.<\/p>\n Customer:<\/strong> 20 hours is pretty good. But then would I still be needing the wired option? I mean, if the batteries last so long\u2026<\/p>\n Salesperson:<\/strong> This is a better product than the one we had on 50% off last weekend. You\u2019d be paying a bit more, but the added feature makes all the difference. And yes, I think the wired option is worth it. Once you get used to batteries lasting so long, you may forget to charge them in advance and then you need to stop your music and charge them. Really inconvenient, if you ask me.<\/p>\n Customer:<\/strong> I guess you\u2019re right. Okay, I’ll go with\u00a0those. Can I pay for them now?<\/p>\n Salesperson:<\/strong> Sure, are you paying with cash or card?<\/p>\n Customer:<\/strong> With my credit card.<\/p>\n Salesperson:<\/strong> Great, here you are and your receipt is in the bag. Thank you! I hope you enjoy the headphones.<\/p>\n Customer: <\/strong>Thank you for your help!<\/p>\n To succeed in sales, you need to practice as much as you can. The more often you practice sales conversations, the more often you’ll be able to find the right thing to say when you want to convince someone to buy something.<\/p>\n To practice sales conversations, try doing a role play with other English learners<\/strong>. One of you will pretend to be the buyer and the other will be the seller. Come up with a scenario to act out, then switch roles so you can both practice playing each role.\u00a0<\/p>\n During your role play, don’t stop to look up new vocabulary. Instead, take notes during or after the role play<\/strong> so you can look at them later and ask yourself things like:<\/p>\n \u2022 What do I need to talk about during the role play? Ask friends and family to practice with you this way as often as possible. If you don’t know anybody to practice with in person, you can do role plays over Skype with a language exchange partner<\/a>.<\/p>\n To get better at making conversation\u2014and therefore better at sales\u2014you should learn some key phrases and sentences<\/strong>. The ones above will help, as well as more general English phrases commonly used in conversation<\/a>.\u00a0<\/p>\n Practice reading these words, phrases and sentences out loud and imagine that you’re using them with a customer. You can watch yourself in the mirror and focus on your mouth movements, facial expressions and body language.<\/p>\n To improve your pronunciation<\/a>, you can try recording yourself<\/strong> to see how you sound and work on difficult words.\u00a0Then try to include these phrases in your role plays with other students. The more you practice them, the easier it will be to use them in real situations.<\/p>\n The best way to learn English sales language is to hear how native speakers use it. You can start by watching some sales English videos online, paying attention to the way words are spoken.<\/p>\n You can find many videos on YouTube, like the one below.<\/p>\n You can also use a convenient language learning program like FluentU<\/a>. FluentU<\/strong> takes authentic videos\u2014like music videos, movie trailers, news and inspiring talks\u2014and turns them into personalized language learning lessons.<\/p>\r\n <\/p> \r\n You can try FluentU for free for 2 weeks. Check out the website or download the iOS app<\/a> or Android app.<\/a><\/p>\r\n P.S. Click here to take advantage of our current sale! (Expires at the end of this month.)<\/a><\/i>\r\n<\/p>\r\n \r\n\r\n \r\n Finding out about customer needs<\/h3>\n
Describing products<\/h3>\n
Sample Sales Dialogues<\/h2>\n
Dealing with customer questions<\/h3>\n
Example 2<\/h4>\n
Example 3<\/h4>\n
Responding to doubts about products<\/h3>\n
Dealing with difficult customers<\/h3>\n
Closing the sale<\/h3>\n
Example 1<\/h4>\n
Example 2<\/h4>\n
Example of a Full Sales English Conversation\u00a0<\/h2>\n
Practice Having Sales Conversations<\/h2>\n
Role-play sales scenarios\u00a0\u00a0<\/h3>\n
\n<\/em>\u2022 What vocabulary do I need to improve my conversational skills?<\/em><\/p>\nBuild your English vocabulary<\/h3>\n
Watch authentic English content<\/h3>\n
![\"FluentU](\"https:\/\/www.fluentu.com\/blog\/wp-content\/uploads\/site\/\/4\/SimpleText.jpg\")
\r\n