{"id":144051,"date":"2017-03-08T23:49:23","date_gmt":"2017-03-09T04:49:23","guid":{"rendered":"https:\/\/www.fluentu.com\/blog\/learn\/spanish-for-customer-service\/"},"modified":"2025-02-17T11:25:59","modified_gmt":"2025-02-17T16:25:59","slug":"spanish-for-customer-service","status":"publish","type":"post","link":"https:\/\/www.fluentu.com\/blog\/spanish\/spanish-for-customer-service\/","title":{"rendered":"115 Words and Phrases in Spanish for Customer Service"},"content":{"rendered":"

Many jobs require Spanish skills<\/a>, and customer service (el servicio al cliente) <\/em>jobs are no different. Some business Spanish<\/a> will come in handy, but you’ll also need more specific vocabulary.<\/p>\n

Here are 115 Spanish customer service words and phrases, plus seven resources for learning more.<\/p>\n

[fluentu-toc]<\/p>\n

Common Spanish Words and Phrases Used in Customer Service<\/h2>\n

In customer service, showing respect to the customer is an essential part of the job. Because of this, all of the verbs are conjugated in the\u00a0usted<\/em> form (polite form of “you”) instead of\u00a0t\u00fa<\/em>. And when there are reflexive or object pronouns,\u00a0le<\/em> is used.<\/p>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Spanish<\/th>English<\/th>\n<\/tr>\n<\/thead>\n
El servicio al cliente <\/a>\n <\/i><\/td>Customer service<\/td>\n<\/tr>\n
\u00a1 Bienvenido <\/a>\n ! \/ \u00a1 Bienvenida <\/a>\n !<\/i><\/td>Welcome!<\/td>\n<\/tr>\n
El cliente <\/a>\n <\/i><\/td>Customer, client<\/td>\n<\/tr>\n
El representante de atenci\u00f3n al cliente <\/a>\n <\/i><\/td>Customer service representative<\/td>\n<\/tr>\n
El servicio de asistencia <\/a>\n <\/i><\/td>Help desk<\/td>\n<\/tr>\n
\u00bfEn qu\u00e9 puedo ayudarle? <\/a>\n <\/i><\/td>How can I help you?<\/td>\n<\/tr>\n
\u00bfEn qu\u00e9 puedo servirle? <\/a>\n <\/i><\/td>What can I do for you?<\/td>\n<\/tr>\n
\u00bfMe permite su nombre? <\/a>\n <\/i><\/td>May I have your name?<\/td>\n<\/tr>\n
La consulta <\/a>\n <\/i><\/td>Inquiry, consultation<\/td>\n<\/tr>\n
El reclamo <\/a>\n , La queja <\/a>\n <\/i><\/td>Complaint<\/td>\n<\/tr>\n
Quejarse <\/a>\n <\/i><\/td>To complain<\/td>\n<\/tr>\n
\u00bfMe podr\u00eda explicar el problema? <\/a>\n <\/i><\/td>Could you explain the problem?<\/td>\n<\/tr>\n
\u00bfLe gustar\u00eda...? <\/a>\n <\/i><\/td>Would you like...?<\/td>\n<\/tr>\n
\u00a1Claro que s\u00ed! <\/a>\n <\/i><\/td>Of course!<\/td>\n<\/tr>\n
Con mucho gusto <\/a>\n <\/i><\/td>With pleasure<\/td>\n<\/tr>\n
Estoy aqu\u00ed para ayudarle <\/a>\n <\/i><\/td>I'm here to help you<\/td>\n<\/tr>\n
Lo siento mucho <\/a>\n <\/i><\/td>I'm very sorry<\/td>\n<\/tr>\n
No hay problema <\/a>\n <\/i><\/td>No problem<\/td>\n<\/tr>\n
D\u00e9jeme verificarlo por usted <\/a>\n <\/i><\/td>Let me check that for you<\/td>\n<\/tr>\n
\u00bfHay algo m\u00e1s en lo que pueda ayudarle? <\/a>\n <\/i><\/td>Is there anything else I can help you with?<\/td>\n<\/tr>\n
\u00bfLe ha sido \u00fatil esta informaci\u00f3n? <\/a>\n <\/i><\/td>Has this information been helpful?<\/td>\n<\/tr>\n
\u00a1Que tenga un excelente d\u00eda! <\/a>\n <\/i><\/td>Have a great day!<\/td>\n<\/tr>\n
Gracias por su llamada <\/a>\n <\/i><\/td>Thank you for your call<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

Spanish Vocabulary for Working in a Call Center<\/h2>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Spanish<\/th>English<\/th>\n<\/tr>\n<\/thead>\n
El centro de atenci\u00f3n telef\u00f3nica <\/a>\n <\/i><\/td>Call center<\/td>\n<\/tr>\n
Gracias por llamar a... <\/a>\n <\/i><\/td>Thank you for calling...<\/td>\n<\/tr>\n
\u00bfEn qu\u00e9 le puedo ayudar? <\/a>\n <\/i><\/td>How can I help you?<\/td>\n<\/tr>\n
\u00bfMe permite su nombre? <\/a>\n <\/i><\/td>May I have your name?<\/td>\n<\/tr>\n
\u00bfCu\u00e1l es el motivo de su llamada? <\/a>\n <\/i><\/td>What is the reason for your call?<\/td>\n<\/tr>\n
Lamento escuchar eso <\/a>\n <\/i><\/td>I'm sorry to hear that<\/td>\n<\/tr>\n
Entiendo su preocupaci\u00f3n <\/a>\n <\/i><\/td>I understand your concern<\/td>\n<\/tr>\n
Para atenderle mejor... <\/a>\n <\/i><\/td>To better assist you...<\/td>\n<\/tr>\n
\u00bfLe puedo poner en espera, por favor? <\/a>\n <\/i><\/td>May I put you on hold, please?<\/td>\n<\/tr>\n
\u00bfMe podr\u00eda facilitar su n\u00famero de tel\u00e9fono? <\/a>\n <\/i><\/td>Could you please provide me your phone number?<\/td>\n<\/tr>\n
Le transfiero con el departamento de... <\/a>\n <\/i><\/td>I will transfer you to the [department] department<\/td>\n<\/tr>\n
Le confirmo que... <\/a>\n <\/i><\/td>I can confirm (that)...<\/td>\n<\/tr>\n
Seg\u00fan la informaci\u00f3n que tengo... <\/a>\n <\/i><\/td>According to the information I have...<\/td>\n<\/tr>\n
\u00bfLe parece bien si verifico la informaci\u00f3n en el sistema? <\/a>\n <\/i><\/td>Would it be alright if I verify the information in the system?<\/td>\n<\/tr>\n
Puede consultar nuestra p\u00e1gina web... <\/a>\n <\/i><\/td>You can check our website...<\/td>\n<\/tr>\n
Le explico <\/a>\n <\/i><\/td>Let me explain<\/td>\n<\/tr>\n
Le recomiendo que... <\/a>\n <\/i><\/td>I recommend (that)...<\/td>\n<\/tr>\n
Hagamos lo siguiente <\/a>\n <\/i><\/td>Let's do the following<\/td>\n<\/tr>\n
Para solucionar este problema... <\/a>\n <\/i><\/td>To solve this problem...<\/td>\n<\/tr>\n
\u00bfTiene alguna otra pregunta? <\/a>\n <\/i><\/td>Do you have any other questions?<\/td>\n<\/tr>\n
\u00bfLe puedo ofrecer algo m\u00e1s? <\/a>\n <\/i><\/td>Can I offer you anything else?<\/td>\n<\/tr>\n
Me alegro de poder ayudarle <\/a>\n <\/i><\/td>I'm happy to help<\/td>\n<\/tr>\n
Le agradezco su paciencia <\/a>\n <\/i><\/td>Thank you for your patience<\/td>\n<\/tr>\n
Le pido disculpas <\/a>\n <\/i><\/td>I apologize<\/td>\n<\/tr>\n
Si tiene alg\u00fan otro inconveniente, no dude en contactarnos <\/a>\n <\/i><\/td>If you have any other problems, do not hesitate to contact us<\/td>\n<\/tr>\n
Estar\u00e9 encantado de atenderle <\/a>\n <\/i><\/td>I will be happy to assist you<\/td>\n<\/tr>\n
Que tenga un buen d\u00eda <\/a>\n <\/i><\/td>Have a good day<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

Talking with Unhappy Customers in Spanish<\/h2>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Spanish<\/th>English<\/th>\n<\/tr>\n<\/thead>\n
Lamento mucho que est\u00e9 insatisfecho <\/a>\n (a)<\/i><\/td>I am very sorry you are unsatisfied<\/td>\n<\/tr>\n
Entiendo su frustraci\u00f3n <\/a>\n <\/i><\/td>I understand your frustration<\/td>\n<\/tr>\n
Har\u00e9 todo lo posible para ayudarle <\/a>\n <\/i><\/td>I will do everything possible to help you<\/td>\n<\/tr>\n
\u00bfQu\u00e9 puedo hacer para resolver esta situaci\u00f3n? <\/a>\n <\/i><\/td>What can I do to resolve this situation?<\/td>\n<\/tr>\n
Le ofrezco disculpas por las molestias ocasionadas <\/a>\n <\/i><\/td>I apologize for the inconvenience<\/td>\n<\/tr>\n
Me gustar\u00eda ofrecerle una soluci\u00f3n <\/a>\n <\/i><\/td>I would like to offer you a solution<\/td>\n<\/tr>\n
\u00bfLe parece bien si...? <\/a>\n <\/i><\/td>Would you be okay if...?<\/td>\n<\/tr>\n
S\u00e9 que esto no soluciona todo, pero... <\/a>\n <\/i><\/td>I know this doesn't solve everything, but...<\/td>\n<\/tr>\n
Aprecio su comprensi\u00f3n <\/a>\n <\/i><\/td>I appreciate your understanding<\/td>\n<\/tr>\n
Tome nota de... <\/a>\n <\/i><\/td>Please take note of...<\/td>\n<\/tr>\n
Puede estar seguro de que... <\/a>\n <\/i><\/td>You can be sure that...<\/td>\n<\/tr>\n
Le garantizo que esto no volver\u00e1 a suceder <\/a>\n <\/i><\/td>I guarantee you this will not happen again<\/td>\n<\/tr>\n
\u00bfEn qu\u00e9 podemos mejorar? <\/a>\n <\/i><\/td>How can we improve?<\/td>\n<\/tr>\n
Agradezco sus comentarios <\/a>\n <\/i><\/td>I appreciate your feedback<\/td>\n<\/tr>\n
S\u00e9 que esto ha sido un inconveniente <\/a>\n <\/i><\/td>I know this has been an inconvenience<\/td>\n<\/tr>\n
Para compensar esta situaci\u00f3n, le podemos ofrecer... <\/a>\n <\/i><\/td>To compensate for this situation, we can offer you...<\/td>\n<\/tr>\n
Tomar\u00e9 las medidas necesarias para... <\/a>\n <\/i><\/td>I will take the necessary steps to...<\/td>\n<\/tr>\n
\u00bfLe gustar\u00eda hablar con un supervisor? <\/a>\n <\/i><\/td>Would you like to speak with a supervisor?<\/td>\n<\/tr>\n
Le asignaremos un caso para dar seguimiento <\/a>\n <\/i><\/td>We will assign you a case for follow-up<\/td>\n<\/tr>\n
Nos pondremos en contacto con usted en un plazo de... <\/a>\n [tiempo]<\/i><\/td>We will contact you within...<\/td>\n<\/tr>\n
Le mantendremos informado del progreso <\/a>\n <\/i><\/td>We will keep you informed of the progress<\/td>\n<\/tr>\n
Una vez m\u00e1s, le pido disculpas <\/a>\n <\/i><\/td>Once again, I apologize<\/td>\n<\/tr>\n
Espero que podamos recuperar su confianza <\/a>\n <\/i><\/td>I hope we can regain your trust<\/td>\n<\/tr>\n
Por favor, c\u00e1lmese para que podamos ayudarle mejor <\/a>\n <\/i><\/td>Please calm down so we can better assist you<\/td>\n<\/tr>\n
S\u00e9 que esto es frustrante <\/a>\n <\/i><\/td>I know this is frustrating<\/td>\n<\/tr>\n
Tome asiento y respire profundo <\/a>\n <\/i><\/td>Take a seat and take a deep breath<\/td>\n<\/tr>\n
Tranquil\u00edcese, por favor <\/a>\n (a)<\/i><\/td>Please calm down (formal)<\/td>\n<\/tr>\n
Tiene raz\u00f3n en estar molesto <\/a>\n (a)<\/i><\/td>You are right to be upset<\/td>\n<\/tr>\n
Me gustar\u00eda disculparme por las molestias ocasionadas <\/a>\n <\/i><\/td>I would like to apologize for the inconvenience caused<\/td>\n<\/tr>\n
La pol\u00edtica de la compa\u00f1\u00eda <\/a>\n <\/i><\/td>Company policy<\/td>\n<\/tr>\n
Los t\u00e9rminos y condiciones <\/a>\n <\/i><\/td>Terms and conditions<\/td>\n<\/tr>\n
La garant\u00eda <\/a>\n <\/i><\/td>Warranty, guarantee<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

Talking About Billing Information in Spanish<\/h2>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Spanish<\/th>English<\/th>\n<\/tr>\n<\/thead>\n
Informaci\u00f3n de facturaci\u00f3n <\/a>\n <\/i><\/td>Billing information<\/td>\n<\/tr>\n
Factura <\/a>\n <\/i><\/td>Bill<\/td>\n<\/tr>\n
Estado de cuenta <\/a>\n <\/i><\/td>Statement<\/td>\n<\/tr>\n
Saldo <\/a>\n <\/i><\/td>Balance<\/td>\n<\/tr>\n
Vencimiento <\/a>\n <\/i><\/td>Due date<\/td>\n<\/tr>\n
M\u00e9todo de pago <\/a>\n <\/i><\/td>Payment method<\/td>\n<\/tr>\n
Tarjeta de cr\u00e9dito <\/a>\n <\/i><\/td>Credit card<\/td>\n<\/tr>\n
Tarjeta de d\u00e9bito <\/a>\n <\/i><\/td>Debit card<\/td>\n<\/tr>\n
Efectivo <\/a>\n <\/i><\/td>Cash<\/td>\n<\/tr>\n
Transferencia bancaria <\/a>\n <\/i><\/td>Bank transfer<\/td>\n<\/tr>\n
N\u00famero de cuenta <\/a>\n <\/i><\/td>Account number<\/td>\n<\/tr>\n
C\u00f3digo de seguridad <\/a>\n <\/i><\/td>Security code (CVV)<\/td>\n<\/tr>\n
Fecha de vencimiento <\/a>\n <\/i><\/td>Expiration date<\/td>\n<\/tr>\n
Nombre del titular <\/a>\n <\/i><\/td>Cardholder name<\/td>\n<\/tr>\n
Direcci\u00f3n de facturaci\u00f3n <\/a>\n <\/i><\/td>Billing address<\/td>\n<\/tr>\n
C\u00f3digo postal <\/a>\n <\/i><\/td>Postal code<\/td>\n<\/tr>\n
Tel\u00e9fono de contacto <\/a>\n <\/i><\/td>Contact phone number<\/td>\n<\/tr>\n
Correo electr\u00f3nico <\/a>\n <\/i><\/td>Email address<\/td>\n<\/tr>\n
N\u00famero de seguridad social <\/a>\n <\/i><\/td>Social Security Number<\/td>\n<\/tr>\n
Actualizar informaci\u00f3n de facturaci\u00f3n <\/a>\n <\/i><\/td>Update billing information<\/td>\n<\/tr>\n
Confirmar informaci\u00f3n de facturaci\u00f3n <\/a>\n <\/i><\/td>Confirm billing information<\/td>\n<\/tr>\n
Verificar m\u00e9todo de pago <\/a>\n <\/i><\/td>Verify payment method<\/td>\n<\/tr>\n
Realizar un pago <\/a>\n <\/i><\/td>Make a payment<\/td>\n<\/tr>\n
Pago pendiente <\/a>\n <\/i><\/td>Pending payment<\/td>\n<\/tr>\n
Pago atrasado <\/a>\n <\/i><\/td>Late payment<\/td>\n<\/tr>\n
Recargo por mora <\/a>\n <\/i><\/td>Late fee<\/td>\n<\/tr>\n
Factura electr\u00f3nica <\/a>\n <\/i><\/td>Electronic bill<\/td>\n<\/tr>\n
Factura impresa <\/a>\n <\/i><\/td>Printed bill<\/td>\n<\/tr>\n
Desglose de cargos <\/a>\n <\/i><\/td>Breakdown of charges<\/td>\n<\/tr>\n
Solicitar copia de la factura <\/a>\n <\/i><\/td>Request a copy of the bill<\/td>\n<\/tr>\n
Factura no recibida <\/a>\n <\/i><\/td>Bill not received<\/td>\n<\/tr>\n
Devolver <\/a>\n <\/i><\/td>To return<\/td>\n<\/tr>\n
Reembolsar <\/a>\n <\/i><\/td>To reimburse<\/td>\n<\/tr>\n
La devoluci\u00f3n <\/a>\n , El reembolso <\/a>\n <\/i><\/td>The refund<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

Helpful Resources to Learn Spanish for Customer Service<\/h2>\n

BusinessSpanish.com<\/a><\/h3>\n

BusinessSpanish.com is a helpful free resource that focuses on teaching users basic writing and conversation skills for a business context.<\/p>\n

As part of its general business resources, BusinessSpanish.com offers a\u00a0customer service vocabulary list<\/a>\u00a0with over 30 common words and phrases. Each word and phrase also offers audio, so this is a great tool for beginning Spanish students.<\/p>\n

BusinessSpanish.com also provides a customer service lesson<\/a> that uses the vocabulary in context through dialogues. This is a great way for beginners to learn basic skills that they can immediately apply to a customer service setting.<\/p>\n

Spanish for Your Job<\/a><\/h3>\n

<\/lite-youtube><\/p>\n

Spanish for Your Job offers this helpful YouTube video<\/a> to teach you common phrases that you may use in customer service work.<\/p>\n

Each phrase is spoken in Spanish, English and then Spanish again. The phrases also appear on the screen to help you connect the written and spoken words. Additionally, some phrases are also accompanied by an alternate phrase with the same meaning to provide you with some options.<\/p>\n

Phrases for Customer Service Representatives is approachable for beginning learners since it offers clear audio. It’s also a good tool for intermediate and advanced speakers who need to learn Spanish for specific customer service contexts.<\/p>\n

If you want to practice these valuable phrases on the go, you can also download it as a podcast\u00a0for free. That same link also offers a free PDF transcript to go along with the lesson, as well as several other lessons that can help you learn Spanish for other business-related contexts.<\/p>\n

Open English<\/a><\/h3>\n

Open English has a “Useful English Customer Service Vocabulary<\/a>” list. It’s a free list of vocabulary and phrases. It’s actually intended to help Spanish speakers learn English vocabulary, but it also works well in reverse.<\/p>\n

Each phrase is accompanied by both the Spanish and English equivalents. The list is organized to follow the standard flow of a typical customer service conversation, so it’s easy to learn valuable phrases in the order in which you would likely use them.<\/p>\n

Since no audio of the words\/phrases is available, this resource is best for learners who already have some familiarity with the Spanish language and its pronunciation.<\/p>\n

123 Teach Me<\/a><\/h3>\n

123 Teach Me offers this helpful free list of over 60 words and phrases<\/a> to help you learn customer service Spanish.<\/p>\n

You can study using flashcards with accompanying audio and associated images. Additionally, you can practice the words through various games and activities like a word order quiz, a spelling activity and a matching game.<\/p>\n

The versatility of this tool makes it a good choice for beginning through advanced students who are looking to build their customer service vocabulary.<\/p>\n

Study.com<\/a><\/h3>\n

Study.com offers a variety of lessons to help you learn new information. As part of its “Spanish for the Workplace” lesson, Study.com offers a chapter on\u00a0customer service Spanish<\/a>.<\/p>\n

This chapter shares commonly used words, phrases, questions and more to help you master Spanish for customer service. Pronunciation guides will help beginning students with the pronunciation. However, the site would probably be easiest to use for learners who have at least basic Spanish skills.<\/p>\n

If you want to test your learning, there’s also a quiz.<\/p>\n

You can access some of the lesson for free, but full access requires a subscription. A free trial is available, and subscriptions start at $29.99 per month.<\/p>\n

MySpanishTeacher<\/a><\/h3>\n

MySpanishTeacher offers a selection of online Spanish courses, including one that focuses on customer service<\/a>.<\/p>\n

The online customer service course is available any time and features 15 hours of seminar-style classes. It covers vocabulary for topics like returns, account payments, computers and more. The course also covers basic grammar rules, so it’s ideal for beginning to intermediate Spanish students.<\/p>\n

You can also print resources to have convenient study tools that you can use as references throughout your career.<\/p>\n

If you complete the course, you get a certificate, which is a handy way to show your accomplishment.<\/p>\n

You can get six months of unlimited access to the course for $99.<\/p>\n

TakeLessons<\/a><\/h3>\n

TakeLessons offers a live, small-group class that teaches Spanish for customer service<\/a>. If you learn best in a traditional classroom setting, this is a similar option, but it moves the classroom online.<\/p>\n

The course is designed for beginners, so it covers basic Spanish grammar like the use of\u00a0usted\u00a0<\/em>(formal “you”) along with customer service vocabulary and phrases. Plus, the small group setting makes it easy to practice your skills with other students.<\/p>\n

The course is not offered all the time, so check back for course dates.<\/p>\n

Tips for Learning Spanish for Customer Service<\/h2>\n